What's new

We added two new options to the Settings section of the Reservations page. Both start switched off; turn them on if they suit your business.

New options

• Send cancellations and changes to me for approval. When a customer asks to cancel or reschedule a confirmed booking, the booking does not change right away: it becomes a request in your "Awaiting your decision" list. The slot stays taken until you decide; approve and it is applied, decline and the booking stays as it was.
• Tell the customer my decision. Your decision is written into the customer's chat as a short, fixed message. Customers the message cannot reach go to a "To follow up" list, so you don't forget to call them.

Dashboard improvements

• Awaiting your decision. New requests, cancellations and changes in one list, with the customer's latest note alongside.
• Why a move was refused. When you drag a booking to a time that doesn't work, you now see why: that day's working hours, a taken slot or a closed day.
• No moves into the past. A booking can't be moved to a time that has already passed.
• No empty promises. On a pending request the assistant no longer says "you'll get a confirmation message"; it says the booking will be final once the business confirms.

If you upload your room list every few days, a room sold between two uploads could still look free to your assistant. Now you can assign a 🤖 document agent to any document: when an agency asks for confirmation, it updates the list for you.

How it works

• Closed on confirmation. When a WhatsApp (QR-linked) message with dates and a room number arrives, such as "16.10.2026 18.10.2026, room 407, please confirm", room 407 is removed from those nights' rows; the assistant and instant answers stop offering it on those nights.
• One document. The change is made in the document itself; there is no separate list.
• Clear messages only. Messages that switch rooms night by night, offer options like "408 instead of 407", mention a cancellation or a condition, or don't name the room clearly are left alone.
• Every change is visible. The agent's changes are listed with 🤖 together with the message they came from. If a request is declined or cancelled, "Reopen" writes the room back into the row.
• Your new list wins. When you upload a new list, the list you uploaded applies.

To turn it on: Documents → your room list document → Instant answer → 🤖 Document agent. It is off by default.

Talkano.ai integrates with your AI assistant through an MCP connection, making it easy to manage settings and update the knowledge base. You can also easily configure AI prompts and usage schedules directly through the MCP connection.

In Flow you can add a “Number filter” block between WhatsApp and the assistant. You pick one of two modes:

• Everyone except blocked: the assistant does not reply to listed numbers, and replies to everyone else.
• Allowed only: the assistant replies only to listed numbers and groups.

While the list is empty the channel is open to everyone. Numbers are entered with their country code and validated before they are added; groups can be listed too. A filtered message still reaches your inbox, but the AI does not run and it does not count toward your usage. You can also add to the list in one click from the inbox.

Instagram limits how long a single message can be. When your assistant wrote a long, detailed answer, it could run past that limit and fail to arrive. Long replies are now split into a few messages and sent in order. Nothing to configure on your side; the update is already live.

What changed?

• Delivered in full. Long replies reach your customer in full, across a few messages.
• Natural breaks. Messages are split at the end of a paragraph or sentence, never in the middle of a word.
• Your own replies too. Long replies you write in the dashboard, and drafts you approve, are sent the same way.
• Your inbox matches. You see the messages exactly as your customer does, in the same order.

We upgraded the AI your assistant runs on to a new generation. Nothing to configure on your side; the update is already live on every channel.

What got better?

• Sharper answers. For comparisons, "which one is better?", complaints or messages with several questions, the assistant now thinks more carefully before replying.
• No made-up answers. When a question has no answer in your knowledge base, it says so plainly and hands the conversation to you instead of guessing.
• Test chat now matches live. Replies you try in the dashboard come from the same engine your customers see.
• Always on. We monitor the AI's health continuously; if something hiccups, the assistant switches to a backup path instead of going silent.

We have updated our plan prices:

• Starter — ₺1,400 per month (VAT included)
• Pro — ₺3,600 per month (VAT included)

If you already have a subscription, nothing changes right now. You continue on your current price, and that holds until 1 January 2027. From that date existing subscriptions move to the current price as well; the change applies at your next renewal, not in the middle of a period you have already paid for. You do not need to cancel anything or re-enter your card.

All prices are in Turkish lira and include VAT.

Until now only HotelRunner could be connected. Hotels running on Butiksoft can now connect through Reseliva.

The moment you connect, availability and rates for the period ahead are pulled in, then refreshed on a rolling basis — near dates often, distant dates less so. So when a guest asks "is next Saturday free?", the assistant looks it up instead of guessing.

One hotel system per business.

Real estate agents no longer enter listings by hand. You connect with your name and phone number, and your listings are pulled in and kept up to date.

When a customer asks "how much is this one?" or "how many rooms?", the assistant answers from the listing itself. When a listing is removed, the assistant stops quoting it.

Available on Pro and Custom plans.